Shipping policy

Shipping Policy

Order processing
Orders are generally prepared for shipment within 1–3 business days, excluding weekends and public holidays. Processing may take longer during high-volume periods or when order details require verification.

Delivery
Available shipping methods, charges, and estimated delivery timeframes are shown at checkout or communicated with your order. Delivery estimates are not guarantees and may be affected by courier operations, weather, holidays, remote locations, or other circumstances outside our reasonable control.

Shipping address
Please provide a complete and accurate recipient name, mobile number, and delivery address. Contact sinolyte.official2026@gmail.com immediately if an address correction is needed. We cannot guarantee changes after an order has been processed or transferred to the courier.

Tracking
When tracking information is available, it will be provided through the contact details used for the order. Courier tracking may take time to update after pickup.

Delayed, missing, or damaged deliveries
If your order is delayed beyond the courier’s expected timeframe, marked delivered but not received, or arrives damaged, contact sinolyte.official2026@gmail.com with your order number and relevant details. We will assist with the appropriate courier or order review.

Returned parcels and failed delivery
Additional shipping charges may apply when a parcel is returned because of an incomplete address, repeated failed delivery attempts, recipient refusal, or inability to contact the recipient.

Questions
For shipping concerns, email sinolyte.official2026@gmail.com.