Refund policy

Return and Refund Policy

We accept return requests within 30 days after delivery. To be eligible, the item must be unused, unopened, in its original packaging, and accompanied by proof of purchase. Because Sinolyte is a personal-use aromatic product, opened or used items cannot be returned unless they arrived defective, damaged, or incorrect.

To request a return, email sinolyte.official2026@gmail.com before sending any item. If the return is approved, we will provide the return instructions and applicable return address. Items sent without prior authorization may not be accepted.

Damaged, defective, or incorrect items
Please inspect your order upon delivery. Contact us promptly at sinolyte.official2026@gmail.com with your order details and clear photos so we can review the concern and provide the appropriate resolution.

Cancellations
Contact us as soon as possible if you need to cancel an order. We can only guarantee cancellation before the order has been processed or shipped.

Return shipping
Customers are responsible for return shipping costs unless the item was delivered damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by applicable law.

Refunds
We will notify you after the returned item has been received and inspected. Approved refunds will be issued to the original payment method. Processing time may vary depending on the payment provider.

For return or refund questions, contact sinolyte.official2026@gmail.com.